Terms of Service

By subscribing to ConnectUs and accessing the platform, your institution agrees to the following terms. Please read them carefully before completing your subscription.

1. Subscription Plans and Billing

ConnectUs is a Software-as-a-Service (SaaS) platform available to educational institutions through self-service subscription. Plans are available on a monthly or annual billing cycle and are processed securely through PayPal.

• Monthly plans are billed once per month and renew automatically on the same date each month until cancelled.
• Annual plans are billed once per year and renew automatically on the same date each year until cancelled. Annual subscribers receive the equivalent of two months free compared to monthly billing.
• Access to the ConnectUs platform is granted immediately upon successful payment confirmation from PayPal.
• Your institution is responsible for maintaining an active PayPal subscription. ConnectUs does not issue manual invoices for self-service plans.

2. Refund Policy

We want every school to feel confident subscribing to ConnectUs. Our refund policy is designed to be fair to both parties.

• Annual plans — 14-Day Satisfaction Window: If your school subscribes to an annual plan and is not satisfied within the first 14 days, you may contact us at info@connectusonline.org to request a full refund. Refund requests submitted after 14 days from the initial subscription date will not be eligible.
• Monthly plans: Monthly subscriptions are non-refundable. You may cancel at any time to prevent future renewals, and your access will continue through the remainder of the current paid billing period.
• Renewals: Once a subscription has automatically renewed — whether monthly or annual — the renewed payment is non-refundable. It is your institution's responsibility to cancel prior to the renewal date if you do not wish to continue.
• Refunds, where applicable, are processed back to the original PayPal payment method and may take 5–10 business days to appear.

3. Cancellations

You may cancel your ConnectUs subscription at any time directly through your PayPal account.

• Cancelling your subscription stops future automatic renewals.
• Your school's portal access — including all administrator, teacher, student, and parent accounts — will remain fully active through the end of the current paid billing period.
• At the end of the paid period, portal access will be suspended and no further charges will be made.
• Cancellation does not entitle the subscriber to a refund of any portion of the current billing period, except as described in Section 2 above.

4. Plan Limits and Upgrades

Each ConnectUs plan includes defined limits for the number of active students, teachers, and administrator accounts. These limits are enforced within the platform.

• Your school may not exceed the student or teacher limits of your subscribed plan. If your institution grows beyond the limits of your current plan, you will need to upgrade to a higher tier.
• To upgrade your plan, cancel your current PayPal subscription and subscribe to the appropriate higher-tier plan on our pricing page. Your data is preserved and accessible throughout this process.
• ConnectUs reserves the right to suspend access if plan limits are found to be exceeded and the school has not initiated an upgrade.

5. Data Retention Upon Cancellation

ConnectUs values the integrity and continuity of student academic records. Upon cancellation or non-renewal of a subscription:

• Access to live portals and grading tools will be suspended at the end of the paid term.
• ConnectUs will securely retain your school's historical academic data for a grace period of 60 days following the end of the subscription term.
• During this grace period, schools may contact us to reactivate their subscription or request a data export.
• After the 60-day grace period, all student and institutional data associated with the account may be permanently and irretrievably deleted in accordance with our data privacy standards.

6. Acceptable Use

ConnectUs is provided exclusively for legitimate educational purposes by accredited or recognized educational institutions. By subscribing, your institution agrees to use the platform responsibly and in compliance with applicable laws governing student data and privacy.

7. Service Availability

ConnectUs strives to maintain high availability of the platform. However, we do not guarantee uninterrupted access and are not liable for temporary service interruptions due to maintenance, infrastructure updates, or circumstances beyond our control.

8. Changes to These Terms

ConnectUs reserves the right to update these Terms of Service at any time. Continued use of the platform after changes are posted constitutes acceptance of the revised terms. We will make reasonable efforts to notify subscribing institutions of material changes via the contact email on file.

9. Contact

For questions about these terms, refund requests, or billing matters, please contact us at info@connectusonline.org. We aim to respond to all inquiries within 2 business days.