Terms of Service

1. Subscription Terms and Quotes

ConnectUs Online is a Software-as-a-Service (SaaS) platform provided to educational institutions. Access to the platform is billed based on custom quotes tailored to your school’s size, needs, and selected contract duration. We offer subscription terms of 6 months, 1 year (Annual), and multi-year contracts (2 or 3 years). By accepting a quote and paying your initial invoice, your institution commits to the full duration of the agreed-upon term.

2. Strict No-Refund Policy

Like many leading technology and enterprise software providers, ConnectUs operates under a strict No Refund policy.

• We do not offer refunds, partial refunds, or account credits for unused time, early cancellations, mid-term downgrades in school size, or the removal of staff/students.
• All subscription fees are final.
• By submitting payment via any of our accepted methods (including but not limited to credit card, payment link, wire transfer, or direct bank deposit), you acknowledge and agree that your payment is fully non-refundable.

3. Cancellations and Continued Access

You may choose to cancel your school's subscription at any time.

• If you cancel your subscription before the end of your current contract, your cancellation will simply prevent future invoicing and renewals.
• You will not receive a prorated refund. However, your school administrators, teachers, students, and parents will retain full access to the ConnectUs platform and all its features for the exact remaining time left on your paid subscription term.
• At the end of your paid billing cycle, your school's portal access will be suspended.

4. Invoicing and Payments

ConnectUs generates and issues electronic invoices prior to the start of your subscription term.

• Billing Process: Invoices will include instructions for payment via secure online link, wire transfer, or other approved payment methods.
• Renewals: Unless auto-billing is explicitly set up and authorized by your administration through a secure payment gateway, we do not automatically charge your accounts. You will receive a renewal invoice before your current 6-month, 1-year, or multi-year term expires.
• Lapsed Payments: If a renewal invoice is not paid in full by the expiration date of your current term, service will be paused, and portal access for all users will be temporarily suspended until payment is received and cleared.

5. Data Retention Upon Cancellation

Because we value the privacy and security of student records, if your school chooses to cancel or fails to renew its subscription, access to live dashboards, grading tools, and portals will be restricted at the end of the paid term. ConnectUs will securely hold your school's historical academic data for a grace period of 60 days after the term expires to allow for renewal or data export. After this period, data may be permanently deleted in accordance with our data privacy standards.